Dir, Patient Experience Campus Exempt

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Leads and communicates strategic PX priorities in collaboration with divisional leadership and corporate partners.

• Uses data and insights to identify trends, shape facility-level action plans, and inform strategy.

• Collaborates with cross-functional leaders to ensure accountability for PX performance and the sustained integration of a PX-focused culture.

• Monitors and analyzes PX performance, leveraging data to steer improvements and hold peers and subordinates accountable to established goals and PX culture.

• Partners closely with campus C-suite leadership to drive shared accountability for PX outcomes and ensure consistent, sustainable excellence across the facility.

• Oversees and coordinates PX resources, including overseeing and providing guidance and direction to PX managers and/or specialists to support effective execution.

• Performs other duties as assigned.

• Patient Experience (PX) Expertise: Deep knowledge of PX principles, employee engagement, and organization-wide culture initiatives. [Required] 

• Data Interpretation: Ability to interpret and act on workforce and experience data to inform decisions and drive improvements. [Required] 

• Strategic Vision: Sets and communicates a clear PX strategy that aligns with both divisional and corporate priorities. [Required] 

• Influence & Collaboration: Effectively builds relationships and drives accountability among senior leaders and cross-functional teams. [Required] 

• Organizational Acumen: Understands how PX strategies connect to business objectives and operational realities within the division. [Required] 

• Stakeholder Management: Builds strong partnerships and effectively manages expectations across business functions and regions. [Required]

• Bachelor's degree [Required] 

• Master's degree [Preferred] 

• 5+ years of healthcare/hospital experience [Required]  

• 3+ years leadership experience [Required] 

• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred] 

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.