Director, Coding Operations

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Leads inpatient and/or outpatient coding operations to achieve enterprise performance targets for throughput, DNFB, productivity, and turnaround time. 

• Establishes and enforces standardized workflow management practices, including prioritization, queue management and escalation protocols

• Drives DNFB reduction through proactive management of coding volumes, aging, backlog mitigation, and operational barriers impacting final billing 

• Ensure timely coding of encounters to support claim submission, DRG and APC integrity, and revenue cycle performance 

• Oversees productivity and throughput performance across service lines, accounting for variability in ICD-10-CM/PCS and/or CPT/HCPCS coding complexity 

• Identifies workflow inefficiencies impacting coding performance and implements standardized operational improvements across coding teams.

• Leads backlog management and surge response strategies to maintain operational stability during volume fluctuations

• Escalates documentation, system staffing, or operational barriers impacting coding completion and workflow performance

• Partners with Revenue Integrity, CDI, and Education teams to integrate audit findings, regulatory requirements, and coding accuracy insights into operational improvements.

• Partners with Technology, Automation & Workforce Optimization to align systems, workflows, queue design, and staffing strategies with operational demand 

• Collaborate with Coding Quality & Audit and Education & Growth to improve ICD-10-CM/PCS and/or CPT/HCPCS coding accuracy and consistency 

• Ensures compliance with coding standards and regulatory requirements specific to inpatient ICD-10-CM/PCS, CPT/HPCS coding, modifier assignment and DRG/APC assignment 

• Leads and develops Managers and coding leadership teams, ensuring alignment to enterprise goals, coding standards, and operational expectations 

• Provides reporting and insights on DNFB, productivity, turnaround time, coding trends, and operational risks to senior leadership

• Performs other duties as assigned

• Proficient experience with EMR systems (Epic preferred). [Required]

• DNFB management, productivity management and turnaround time optimization [Required]

• Ability to analyze workflows and recommend informatics-based improvements. [Required]

• Proficiency in Microsoft 365 office products [Required]

• Data analysis, KPI interpretation, and executive reporting [Required]

• Enterprise leadership and cross functional influence skills [Required]

• Change management and enterprise implementation leadership [Required]

• Financial and operational risk awareness [Required]

• Strong communication and presentation skills [Required]

• Decision making using volume trends, forecasting and operational analytics. [Required]

• Bachelor's [Required]

• in healthcare related field

• 7+ years of acute care hospital coding [Required]

• 6+ years of management experience with direct reports [Required]

• N/A

• Certified Coding Specialist (CCS) [Required] OR Registered Health Information Administrator (RHIA) [Required] OR Registered Health Information Technician (RHIT) [Required] OR Certified Professional Coder (CPC) [Required]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.