Patient Access Coordinator Practice Based

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Location - 2501 N. Orange Ave Suite 235
Shift - 8:00 AM - 5:00 PM

Creates patient accounts accurately and timely, ensuring patient demographics and account information are appropriate for the patient account type. Ensures all financial assessments are clear, updated, and thorough to expedite billing of patient accounts. Monitors email inbox, faxes, and responds to phone calls, researching questions, patient account requests, pre-certification issues, and other related documentation within defined time frames. Screens patients who may be Medicaid eligible and directs them or their family members to proper agencies to acquire Medicaid and/or charity. Obtains medical records or other required documentation to assure timely payment of the account. Contacts insurance companies for referral numbers or pre-certification/authorization and documents accordingly. Directs patients to appropriate specialists and vendors according to their insurance. Reconciles charges to the daily schedule to ensure accurate billing. Completes special projects or performs other duties as assigned. Other duties as assigned. Maintains current and thorough knowledge of online eligibility and pre-certification tools to provide consistent service to patients and clinical partners. Pre-certifies applicable patient accounts in a timely manner, ensuring authorizations are correct and benefits are accurately documented.

• Uses discretion when discussing personnel/patient related issues that are confidential in nature
• Responsive to ever-changing matrix of practice needs and acts accordingly
• Self-motivator
• Capable of communicating professionally and effectively in English, both verbally and in writing
• Has clear understanding & working knowledge of rules and regulations of contracted insurance
• Requires a broad knowledge of health care services
• Registration knowledge helpful
• Prior authorization and Medicare guidelines helpful
• Knowledge of patient EMR
• Fluency in Spanish [Preferred]

• High School Grad or Equiv [Required]

• None Required

• 1+ hospital patient access or medical office experience [Required]
• Coding experience [Preferred]
• ICD-10 experience [Preferred]

• None Required

• None Required

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.