Patient Advocate

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Ability to read, write, and follow instructions in English. [Required]
• Good oral communication skills. [Required]
• Excellent customer service skills. [Required]
• Excellent organization and people skills. [Required]
• Strong service skills and ability to communicate sensitively and effectively across various situations and personality types. [Required]
• Empathetic nature with a distinct ability to provide top-tier service consistently. [Required]
• Ability to build trust, rapport, and work in a supportive way to troubleshoot and resolve issues. [Required]
• Ability to handle stressful situations, work with a sense of urgency, manage multiple projects, and be flexible and adaptable to change. [Required]
• Strong writing skills for effective communication. [Required]
• Understanding of medical terminology. [Required]
• Planning and organizational skills, with an emphasis on appropriate documentation. [Required]
• Ability to recognize and safeguard confidential information, adhere to HIPAA guidelines, and maintain superior discretion. [Required]
• Results-oriented, with creativity and the needs of the customer guiding actions. [Required]
• High degree of self-awareness. [Required]
• Motivation driven by a passionate desire to enhance and improve patient outcomes. [Required]
• Experience in customer service within a digital environment. [Preferred]
• Proficiency in Microsoft Office (Outlook, Word, Excel). [Preferred]
• Basic knowledge and ability to navigate a patient electronic medical record. [Preferred]
• Knowledge of healthcare, including the infrastructure and roles of interdisciplinary staff and service personnel. [Preferred]

• High School Grad or Equiv [Required]

• N/A

• 1+ year of experience in a healthcare environment and/or two years of experience in customer service or related experience [Required]

• N/A

• N/A

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.