Retention Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Driven to achieve and outperform, continuously looking for improvements, and accepts responsibility for actions and results [Required]
• Exhibits excellent oral and written communication skills with the ability to understand customers and anticipate their needs and prioritize customer satisfaction [Required]
• Ability to identify and assess challenges using critical thinking, data collection methods, analysis, experience, and judgement to identify and implement solutions in a timely manner [Required]
• Proactive work mentality and strong work ethic with a history of meeting or exceeding goals [Required]
• Broad Knowledge of Clinical Specialties [Required]
• Customer service – retention specialists need excellent client or customer service skills to successfully assist and interact with employees [Required]
• Patience – this role requires a high degree of patience, as retention specialists need to gather information related to employee dissatisfaction and determine how to best resolve the situation [Required]
• Conflict resolution – retention specialists need to be skilled at conflict resolution and should be able to navigate situations where employees are unhappy with the company [Required]
• Problem-solving skills – effective problem-solving is central to this position. Retention specialists need to think on their feet to provide solutions to employee issues or employee complaints [Required]
• Communication skills – retention specialists should also be strong written and verbal communicators, since they tend to speak with employees on the phone or with employees in person. They often need to prepare reports, as well [Required]
• Organization skills – organization is also key in this role, because retention specialists must maintain detailed records of interactions [Required]
• Proficiency in Microsoft Office Suite and internet-based recruitment / sourcing tools such as job boards, social recruitment sites and candidate relationship management systems; overall strong technical proficiency [Preferred]
• Knowledge of ATS or CRM, or any Talent Management tools [Preferred]
  
  Education:
• Bachelor's [Required]
  
  Field of Study:
• prefer either Human Resources or Nursing
  
  Work Experience:
• 4+ years in a human resources role that has had an emphasis in employee retention and engagement [Required]
• 4+ years of nursing experience working in an acute care setting [Required]
  
  Licenses and Certifications:
• Registered Nurse (RN) [Preferred]
• Professional in Human Resources (PHR) [Preferred]
  
  Physical Requirements: (Please click the link below to view work requirements)
  Physical Requirements - https://tinyurl.com/23km2677

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.