Specialty Pharmacy Supervisor

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsible for overseeing the Specialty Pharmacy Program for Rx Plus Pharmacy and Expedien Rx Pharmacy. This position coordinates daily assignments and activities for a team of remote and onsite pharmacists and technicians to meet the pharmacy's goals. In addition, this position oversees intake, claims adjudication, prior authorization coordination, and patient management processes to ensure service standards are met and patients receive consistent care. Additionally, this role trains and manages the Specialty Pharmacy team, requiring an understanding of all pharmacy processes and positions. This position resolves issues, including escalations and customer complaints, and provides education to Specialty Pharmacy staff. It enforces departmental and pharmacy policies and initiates development plans to ensure regulatory compliance and optimal service standards.

• Coordinates daily assignments and activities for pharmacists and technicians. Manages intake, claims adjudication, prior authorization coordination, and patient management processes to ensure service standards are met.
• Trains and supervises the Specialty Pharmacy team, ensuring all pharmacy processes and positions are understood and executed efficiently.
• Resolves escalations and customer complaints, providing education and support to Specialty Pharmacy staff.
• Enforces departmental and pharmacy policies, initiating development plans to ensure regulatory compliance and optimal service standards.
• Provides staffing support and maintains expertise in prescription data entry, customer service operations, patient management, and clinical pharmacist processes.
• Supervises assigned personnel, adjusting assignments and workflow to achieve desired service outcomes.
• Conducts monthly one-on-one meetings with direct reports, reviewing prescription quality indicators and overall performance.
• Manages department scheduling and time off requests, ensuring adequate coverage and efficient operations.
• Monitors productivity, financial, and quality metrics, providing reports as needed. Participates in new hire recruitment, evaluating candidates for best fit within the organization.
• Represents the department on interdisciplinary projects and initiatives, providing root cause analysis and audits to facilitate continuous quality improvement.
• Performs other duties as assigned.

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.