Supervisor Security Operations Wesley Chapel

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Monitors the performance of Security Dispatcher, Biomed, Engineering, and Patient Transport operators to ensure prompt and accurate response to routine and emergency calls.
• Mentors operators to foster a work environment with high standards, accountability, and employee engagement.
• Coordinates scheduling for 24-hour operations to ensure adequate coverage. Investigates and resolves service delivery and performance-related inquiries or complaints.
• Develops and maintains working relationships with Security Leadership, Supervisors, and team members.
• Keeps the SOC Manager informed of significant incidents or matters involving the SOC and personnel.
• Ensures supplies are available and equipment is in proper working order in the SOC.
• Conducts on-the-job training and documents daily progress for newly hired operators according to the SOC Training Program.
• Performs maintenance and troubleshooting of security systems as required.
• Works in the role of Security Dispatcher, Biomed, Engineering, and Patient Transport operators as necessary based on increased call activity, staffing availability, and special events.
• Maintains proficiencies required of operators to ensure effective performance.
• Provides outstanding customer service and maintains respectful relationships in all interactions.

• Good verbal and written communication skills and working knowledge of English grammar and spelling [Required]
• Ability to supervise personnel and complete tasks and projects including organization, scheduling, and prioritizing work assignments [Required]
• Good technical computer knowledge and skills including, but not limited to, Windows, Word, Excel, Outlook, PowerPoint, Computer Aided Dispatch (CAD) software, CCTV, access control, alarm monitoring, etc. with ability to perform basic preventive maintenance and troubleshooting problems [Required]
• Ability to maintain good interpersonal relationships with professional attitude and verbally communicate and present effectively in a group setting among employees, visitors, and patients [Required]
• Personal qualities which set examples to others on maintaining good interpersonal relationships and professional attitude and conduct [Required]
• Ability to work effectively and make sound decisions in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stress [Required]
• High security awareness while maintaining confidentiality in all matters pertaining to patients, visitors and employees [Required]
• Communications skills must focus on customer service by maintaining proper telephone and radio etiquette [Required]

• Associate [Preferred]
• High School Grad or Equiv [Required]

• Criminal Justice, Business Administration, Information Management or equivalent program

• 3+ of full-time experience in public safety communications or security communications [Required]
• Healthcare security, emergency management, military, fire/rescue, EMS, or law enforcement experience with heavy customer contact. [Preferred]
• Knowledge and experience in Hospital Incident Command System (HICS) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.