Compliance Account Coordinator

Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

• →Support client onboarding for compliance engagements, ensuring a professional, responsive, and smooth experience.
• →Serve as a day-to-day point of contact for clients, providing timely communication and high-quality customer support.
• →Coordinate and track SOC 2, ISO 27001, HIPAA, and other compliance projects from kickoff through audit readiness.
• →Draft and edit information security policies and procedures under the guidance of senior team members.
• →Collect, organize, and validate evidence documentation to support client compliance controls.
• →Schedule and document client meetings, take detailed notes, and manage follow-up tasks to maintain project momentum.
• →Maintain and update client records within the CRM (e.g., HubSpot or Salesforce) and compliance management platforms (e.g., Vanta, Drata).
• →Monitor client project timelines, ensuring internal communication and deliverables are completed on schedule.
• →Collaborate across internal teams (sales, compliance, engineering, audit support) to ensure cohesive service delivery.
• →Identify opportunities to strengthen client relationships and improve service delivery processes.
• →Assist in preparing client reports and progress updates for internal and external stakeholders.

• Bachelor’s degree preferred (or equivalent professional experience).
• 1+ year of customer service, client support, account coordination, or client-facing experience required or strongly preferred.
• Strong organizational and project management skills with high attention to detail.
• Excellent written and verbal communication skills.
• Professional, empathetic, and responsive communication style when working with clients.
• Interest in learning cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
• Basic familiarity with CRM or GRC software (HubSpot, Salesforce, Vanta, Drata, or similar tools preferred).
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Team-oriented mindset with strong problem-solving and collaboration skills.
• Proactive, positive attitude with a commitment to continuous learning.