Customer Success Manager / Inside Sales (Contractor)

Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment.

This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals.

This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.

• →Own relationships with a portfolio of customers from onboarding through renewal
• →Act as the primary point of contact for day-to-day customer need.
• →Drive product adoption and ensure customers achieve their desired outcomes
• →Identify and execute upsell and expansion opportunities
• →Support and close renewals
• →Collaborate with sales, product, and operations teams to improve customer experience
• →Maintain accurate account notes and pipeline tracking

• 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
• Strong communication and relationship-building skills
• Commercial mindset with interest in sales and revenue ownership
• Highly organized and comfortable managing multiple accounts
• Ability to operate in a fast-paced startup environment
• Must be based in London