Product Specialist - LC/MS

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at https://www.agilent.com/.
 

We are looking for a Product Specialist, LC/MS to join our Asia Pacific Technical Specialization and Solutions. In this Product Specialist role, you will be responsible for the liquid phase division products with liquid chromatography mass spectrometry (LC/MS) focus. You are expected to work collaboratively and align with respective country commercial organization, customer service organization, and marketing team to drive project implementation and execution. The goal is to increase Agilent LC/MS position and market share in the respective country.

You will be leveraging your technical knowledge to serve as the HPLC and LC/MS expert for your customers and internal collaborators. We encourage independent thinking and creativity as you drive your business. You will create and develop business opportunities, as well as successful strategies and tactics to increase our presence in our customers’ labs. We are a cohesive team of technical specialists driving Agilent’s success in this dynamic marketplace!

• Act as the LC/MS technical and product liaison for customers and internal teams, ensuring the right solution is proposed and differentiated against competitors

• Support opportunities primarily in stages where Product Specialist add the most value - customer needs discovery, demonstrations, and quote/configuration support.

• Drive technical close by shaping solution fit, workflow value, and product configuration in collaboration with Account Managers.

• Plan and deliver customer presentations, technical visits, workshops, and on-site demonstrations, aligned to customer needs and active opportunities.

• Create and deliver technical seminars / marketing-event presentations to increase awareness and generate new opportunities.

• Lead product-line strategy execution in-country (Malaysia, and selected territories in Southeast Asia), including competitive positioning, deal strategies, and supporting strategic growth initiatives.

• Maintain strong knowledge of LC/MS competitive landscape and differentiators, translating them into clear customer value messaging.

• Gather Voice of Customer (VOC) and market insights; provide feedback to global/regional stakeholders to strengthen value propositions and future roadmap alignment.

• Lead technical competency development for the sales team and partners (product training, positioning, and solution selling).

• Serve as a key resource for product-related enquiries from internal sales teams and relevant partners.

• Provide deal forecast and monthly narratives with key insights on market dynamics, customer trends, and competition movement.

• Maintain disciplined opportunity and activity tracking using Salesforce CRM and required commercial tools, providing visibility on progress and priorities.

• Follow applicable sales/application processes and provide reports/deliverables in a timely manner.