[Content] Language Expert - Taiwan (Bangkok Based)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

This role is Bangkok Based. (Relocation Provided) 
 
We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! 

Responsibilities: 

• Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters 

• Collaborate closely with internal teams and vendors to meet deadlines and quality expectations 

• Maintain localization assets such as style guides, glossaries, and translation memories 

• Support urgent translation requests as needed 

• Conduct product reviews for inconsistencies and localization issues 

• Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% 

• Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process 

• Improve AI prompt engineering to generate better translation output for the Taiwan markets 

• Support research and content experimentation to improve content performance and user engagement 

• Participate in training initiatives related to specific ownership areas led by other Language Experts 

• Provide cultural and linguistic guidance for the Taiwan markets 

• Promote localization best practices by participating in translation quality audits and benchmarking activities. 

Desired skills and experience: 

• Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. 

• Bachelor’s degree or higher in Linguistics, Translation, Traditional Chinese Language for Taiwan, Literature, or a related field. 

• Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. 

• Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences. 

• Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. 

• Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. 

• Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. 

• Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content. 

 #Taiwan 

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.