Assistant Manager, Gen AI Foundation

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

• Design, build, and enhance the core Agentic Platform across frontend, backend, APIs, and data integration layers
• Develop and maintain core components including agent frameworks, workflow orchestration, integration services, and platform capabilities that support both professional developers and citizen developers
• Ensure seamless integration with enterprise systems, data sources, and approved products in alignment with company standards and platform architecture principles

• Implement and integrate AI capabilities (LLMs, agent orchestration, tool usage, memory, workflows) into the platform
• Build reusable components to support development and execution of domain agents
• Collaborate with architects and leads to translate AI design patterns into scalable platform feature

• Build systems that are scalable, resilient, and optimized for performance under production workloads
• Implement monitoring, logging, and observability to support stable platform operations
• Continuously improve platform efficiency, reliability, and cost-effectiveness

• Implement platform-level controls for security, access, and safe execution of agents
• Collaborate closely with GTO and Group Risk during the design phase to ensure platform components align with company standards, approved products, governance requirements, and auditability expectations
• Support enforcement of agent-level guardrails and operational constraints

• Develop reusable modules, APIs, and templates to accelerate solution delivery across teams
• Improve developer experience through documentation, tooling, and standardized patterns
• Support primary GIO users, including developers from the Shanghai and Chengdu teams, to rapidly build and deploy AI products using platform capabilities

• Work closely with product owners, architects, GTO, Group Risk, and cross-functional teams to deliver high-quality features aligned with enterprise standards and user needs
• Provide regular progress updates, collect user feedback, gather requirements, and contribute to backlog refinement and delivery planning to guide continuous platform enhancement
• Align feature development priorities with decisions from senior management, together with GCRO and GCTO leadership, while continuously improving engineering practices and team effectiveness

• Degree in Computer Science, Engineering, or related field
• Strong experience in full-stack engineering (frontend, backend, APIs, data integration)
• Hands-on experience with modern AI/GenAI technologies and application patterns
• Experience building scalable, production-grade systems and platforms
• Familiarity with cloud-native architectures, microservices, and API-driven design
• Strong problem-solving skills and ability to work in fast-paced, evolving environments
• Good communication skills and ability to collaborate across teams

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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