Associate Director, Underwriting Technical Excellence & Innovation

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• →Define and maintain Group-level governance frameworks for underwriting and new business, including data standards, process guidelines, and technology principles, ensuring compliance and alignment with strategic objectives across markets; monitor adherence and provide remediation plans where gaps exist.
• →Drive automation, predictive underwriting, and instant digital issuance leveraging AI, Gen AI, and data analytics; identify and evaluate emerging technologies and Insurtech solutions for underwriting transformation and Buy integration.
• →Champion Agentic AI adoption in underwriting processes, addressing governance, ethical, transparency, and risk mitigation concerns to ensure safe and effective implementation.
• →Partner with Group and local teams to embed Buy-related operational priorities into underwriting and new business processes; provide expert input on product design, risk management, and operational transformation strategies aligned with Buy objectives.
• →Provide project management leadership for underwriting transformation and Buy-related initiatives, ensuring timely delivery, stakeholder alignment, and adherence to Group standards.
• →Offer deep technical underwriting expertise for complex cases and risk assessments when required; build strong partnerships with reinsurers and strategic partners to accelerate innovation while maintaining internal capability development.
• →Lead knowledge-sharing initiatives to build capability across markets and deliver measurable improvements in productivity, customer satisfaction, and Buy-related growth metrics.
• →Influence senior stakeholders at Group and local levels to secure alignment and support for governance, innovation, and Buy execution.

• Bachelor’s degree in a related discipline
• 15+ years demonstrated experience in underwriting.
• Experience in integration of acquisition/Buy strategies into operational models highly regarded
• Experience in new business & underwriting transformation with AI, Gen AI and Agentic AI.
• Experience in data-driven approaches, predictive underwriting and behavioural science would be highly regarded.
• Strong knowledge in all aspects of project management delivery / office disciplines
• Proven relationship-building and influencing skills across senior stakeholders
• Excellent verbal and written communication skills; strong interpersonal and influencing skills 
• Highly proficient in MS Office (Excel, PowerPoint). Fluency in English and Mandarin is preferred

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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