Customer Digital Platform, Senior Principal

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

• Lead solution design and technical architecture for customer-facing platforms
• Provide hands-on technical leadership to engineering teams across the delivery lifecycle
• Translate business requirements into scalable, secure, and high-performing solutions
• Ensure adherence to architecture standards, governance, and best practices
• Collaborate closely with product, engineering, cloud, security, and risk stakeholders
• Drive system integration across cloud and on-premise environments
• Contribute to technology roadmap, innovation, and continuous improvement initiatives
  
  

• Lead team to monitor system performance for Customer Platform and proactively address issues to minimize downtime; manage incident, problem, and change management processes in alignment with best practices 
• Provide a contact and escalation point for operational delivery matters 
• Oversee routine IT operations and maintenance tasks to ensure service continuity 
• Plan, coordinate, and execute software releases and ensure alignment with business priorities 

• 15+ years of experience in technical leadership, solution architecture, or senior engineering roles
• Strong experience delivering enterprise-scale systems in complex environments
• Hands-on cloud experience (Azure preferred)
• Ideally AI knowledge and experience
• Solid understanding of modern application architecture, APIs, microservices, and integration patterns
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders
• Bachelor's degree in Computer Science, Information Technology, or related discipline
• Architecture or cloud certifications are an advantage

• Solution Architecture & Technical Design
  Strong capability in designing scalable, secure, resilient, and maintainable digital solutions, including architecture patterns, integration approaches, APIs, and cloud-native technologies.
• Platform Engineering & Technology Delivery
  Proven experience leading the delivery and evolution of digital platforms, ensuring alignment with architecture standards, engineering best practices, security requirements, and operational excellence.
• Technology Strategy & Architecture Governance
  Ability to define technology roadmaps, evaluate solution options and trade-offs, govern architecture decisions, manage technical risks, and drive platform modernization initiatives.

• Stakeholder Influence & Communication
  Strong ability to engage, influence, and align senior internal stakeholders across business and technology, articulating complex ideas clearly and effectively.
• Customer-Centric Mindset
  Demonstrates deep commitment to understanding customer needs and continuously improving end-to-end customer journeys through digital solutions.
• Leadership & Team Development
  Ability to lead, coach, and motivate cross-functional teams (e.g. BAs, PMs), fostering collaboration, accountability, and high performance.
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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