Learning and Development, Consultant

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• Partner with business and HR / Functional Specialists to identify capability gaps, then design and implement role-based functional learning pathways that combine onboarding, technical mastery, professional and leadership skills (where relevant), guided by clear proficiency levels, outcomes and assessments.

• Set local L&D priorities aligned to Group Office frameworks, strategic priorities and workforce needs.
• Ensure quality, measurable standards for learning design, facilitation, measurement, and experience.

• Lead the end-to-end learning solution lifecycle (from needs analysis to evaluation), using blended delivery approaches, where relevant, to create engaging, inclusive and accessible programmes.
• Build organisation-wide learning curriculum and oversee end-to-end programme operations.
• Facilitate key programmes, where needed, and equip Functional Specialists to deliver effectively.
• Identify, curate and deploy blended solutions to strengthen learning effectiveness and agility, where applicable.
• Collaborate with Enterprise Agile team to curate customised learning plans to strengthen Agile adoption.

• Advise on and challenge “sponsorship requests”, when needed, to ensure learning outcomes are aligned to roles and business priorities.
• Align multiple stakeholders, manage expectations, and communicate scope, timelines, dependencies, and decisions clearly and proactively.

• Oversee HRDC administration and vendor management.
• Source and manage training vendors in terms of scope, commercials, SLAs, quality assurance, and delivery.
• Track budgets, contracts, and procurement & process compliance with 100% adherence.

• Track completion, capability uplift, application, and outcomes.
• Build dashboards / insights for decision-making.
• Report learning value and ROI and identify data-driven improvement opportunities.

• Ensure learning solutions meet AIA policies and standards, and regulatory requirements.
• Oversee mandatory learning rollout and tracking.
• Serve as primary contact (non-technical) for Workday Learning processes, reporting, and testing; act as verifier/reviewer for learning transactions.
• Represent AIA Malaysia in relevant Group Office L&D forums and industry initiatives.

• Min. 8 years in L&D / Talent Development, including 3+ years leading functional L&D.
• Proven experience building functional learning pathways.
• Strong stakeholder influence - able to push back, prioritise, and align senior leaders.
• Solid HRDC administration experience.
• Solid vendor management experience (selection, contracting, SLAs, QA, evaluation).
• Strong programme / project management with ability to handle high demand and tight timelines.
• Data-driven approach to learning measurement and improvement.
• High proficiency in PowerPoint/Excel and comfortable building dashboards / insights.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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