Claims Support Coordinator

Are you looking for a meaningful role in a fun environment, that comes with flexible hours and at least 20 days holiday per year? Then come and help us rethink insurance at AIG and see how far your career could take you.

This is a pivotal time to join us at AIG. We are reimagining how many aspects of our global operations work, including our travel insurance business, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. It’s time to rethink how far your career could take you.

As a Claims Support Coordinator, you can make a world of difference to our policyholders in the moments when they need you the most; from helping them deal with holiday losses, to catastrophic events like accidents, fires and hurricanes.

Your main task will be to deal with their claim documents and assigning new claims or activities to our team’s Adjusters for them to process. No two days are ever the same in this genuinely interesting and varied role. You’ll be communicating regularly with customers and third parties as you assess and take decisions on the evidence of their claims.

Other key responsibilities will include:

• Processing different basic claim activities, such as maintaining assignation databases
• Uploading documents to the system, processing payments to insured, etc.
• Reporting complaints and compliments received via email or phone

Experience of insurance operations, claims or a related area would be useful, but is not essential as you’ll be given a thorough induction and on-going training. Crucially, you’ll need the ability to communicate effectively in English and Spanish (with Portuguese a plus). You’ll have an analytical mindset, be well-organized, great at determining priorities and making decisions, and comfortable carrying out tasks independently. You will also need:

• Lots of enthusiasm and a desire to learn
• Good administrative skills
• Basic computer skills, e.g., Excel, Outlook

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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