International Client Director

At AIG, we are reimagining the way we help customers to manage risk. Join us as an International Client Director to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

The International Client Director will help drive profitable growth across AIG International by leading our Client Engagement strategy; driving a best practice client engagement model that is consistent across all regions. Key objectives will be to deliver new business growth across major accounts and ensure retention of existing business. This also includes managing a small portfolio of ‘key clients’ and supporting client engagement resources across International.

Key Responsibilities:

Drive profitable growth across our International client portfolio, this role needs to:

• Provide an International focal point for client engagement both internally and externally for AIG
• Identify, share and develop best practice client management across International Client Engagement community; ensuring strategic account plans created for top 250 clients which are measurable
• Develop the International Client engagement community aligning KPIs, goals and scorecards to drive accountability
• Actively support deal management and conversion for major strategic accounts and new business opportunities
• Maintain own small portfolio of key clients, ensuring retention of all existing "profitable" business and identify new and cross sell business opportunities
• Identify and maintain regular contact with key business influencers at  broker partners within International Client Engagement.
• Maintain strong working relationship with Head of Client Engagement, North America to ensure alignment of client engagement practices and strategy.
• Drive Large account profitability strategy across International, partnering with Distribution Data and Analytics
• Lead the Global Executive Sponsor programme for AIG International to ensure senior management engagement with most valuable clients
• Maintain a working knowledge of all products and be able to articulate AIG’s appetite and differentiators
• Work with Marcomms and support delivery of market leading events including ARMA, AIG Client Forum, International Client/Market calls and develop International’s client engagement roadmap including measurement of ROI from all initiatives and events.
• Represent AIG International at risk and insurance industry events
• Role model use of AIG Salesforce and drive development utilization of other insight tools (360)
• Manage designated ad-hoc projects

• Client-facing experience with a dynamic, proactive approach.
• Experience of corporate insurance programmes and multinational, particularly across main General Insurance products
• Collaborative team player with excellent written and verbal communication skills and proven interpersonal skills
• Effective organisational skills with the ability to achieve results under pressure, adapt to changing priorities and manage multiple deadlines.
• Strong strategic, analytical and problem-solving skills
• Solid profile and reputation in the commercial insurance market
• ACII preferable
• Proficiency in MS Office applications

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.