Qualitative Head team

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

- General Objective: Ensure the accuracy, completeness, and regulatory compliance of policies, endorsements, and insurance documentation prior to release, preventing errors and inconsistencies that may result in rework, customer issues, or operational risk. The role supports stable service levels by applying quality controls, validating underwriting and technical requirements, and reinforcing disciplined execution across the policy issuance process.

• Quality Ownership & Accountability

Takes full ownership of quality outcomes in policy issuance, proactively identifying risks, enforcing standards, and ensuring issues are addressed at root cause rather than through corrective rework.

• Analytical & Risk-Based Decision Making

Use data, trends, and risk indicators to prioritize controls, make sound decisions, and balance quality, compliance, and service levels under operational pressure.

• Influence Without Authority

Effectively influences underwriting, operations, IT, and external partners to drive adherence to quality standards, even without direct reporting lines.

• Continuous Improvement Mindset

Constantly seeks opportunities to simplify processes, prevent errors, and improve efficiency, embracing automation and standardization as enablers of quality.

• Structured Execution & Discipline

Operates with rigor, consistency, and follow-through, ensuring controls, escalations, and governance processes are applied reliably and sustainably.

• Policy Issuance Quality & Control Management

Ability to define and oversee quality controls across policy issuance, ensuring accuracy, consistency, and compliance prior to policy release.

• Regulatory Compliance & Operational Risk Control

Strong capability to translate regulatory and audit requirements into effective operational controls that mitigate technical, operational, and reputational risk.

• Performance Management & Quality KPIs

Proficiency in managing quality and service-related KPIs, balancing error prevention, turnaround times, productivity, and business commitments.

• Process Improvement & Automation Enablement

Ability to identify process improvement and automation opportunities, collaborating with operations and IT to embed scalable, prevention-based quality models.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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