Field Service Representative (FSR)

Airbus U.S. Space & Defense, Inc offers advanced solutions to meet the most complex U.S. defense, security, space, and intelligence requirements. Celebrating over 50 years in the US, we remain a trusted government partner, leveraging world-class satellite, laser communication, rotor and fixed wing solutions to help our national security, defense and space focused customers meet their missions.

Airbus U.S. looks to employ a commitment driven team, dedicated to enabling our customer's mission success. We are committed to maintaining a diverse and inclusive work environment and a welcoming and engaging staff. With competitive compensation and superior employee benefits, as well as a commitment to fostering individual career growth, Airbus U.S. is the place where top talent wants to work.

Position Summary:   

Provide technical support with maintenance, troubleshooting, logistics, training, operational characteristics and other aircraft related subjects. Minimum requirements of five years of turbo-prop airframe and systems experience; preferably with commercial airlines or military. Must be trained and experienced in airframe, systems and components. Familiar with a variety of the field's concepts, practices, and procedures. May perform a variety of complicated and technical tasks.

Primary Responsibilities:

• Provide consultation and advice to customers on maintenance, troubleshooting, logistics, training, operational characteristics and other aircraft related subjects.
• Carry out periodical visits to all Air Stations.
• Provide liaison support between ADSMA and customers on all matters pertaining to aircraft.
• Assist in obtaining adequate answers to all technical queries.
• Provide direction to customers in the proper use and interpretation of technical publications.
• Provide guidance in the operation and maintenance of ground support equipment and the application of maintenance programs through regular, timely and accurate reports.
• Prepare and submit Monthly Activity Report.
• Completes forms and reports as required in accordance with the company regulations and guidelines.
• Analyze maintenance and operation difficulties and recommend changes to improve the quality of the operation.
• Assist in the embodiment of aircraft modifications (Service Bulletins).
• Provide orientation and on-the-job training personnel and customers as necessary.
• Accomplish fleet operation and maintenance data collection.
• Coordinate with engineering on the preparation of repair schemes and assist with the accomplishment on the aircraft.
• Act as an intermediary representative between the customer and the various departments within Airbus; equally representing both parties to resolve conflict, expedite resolutions to problems, and enhance mutual relationships.
• Communicate with customers to understand unique problems and concerns, providing an opportunity to enhance the relationship.
• Assist in developing solutions (i.e.; training, direction and data) that will resolve any deficiencies.
• Perform factory maintenance training as needed to include material, teaching aids, aircraft systems, proper operational procedures, use of manuals and factory maintenance programs, etc.
• Assist in accident investigation as required:
  • Provide instructions and data to investigating authorities.
  • Represent ADSMA and participate in each engine, propeller, or component tear-down
• Present requested/recommended aircraft modifications or product improvements to Airbus Spain.
• Act as a positive role model in all aspects of professional performance.
• Observe safety procedures and personnel policies.
• Regular attendance is required as outlined in the company's attendance policy.

Note: This position may require the employee to be on call or otherwise accessible by phone or email on short notice. For this reason, it may be required to carry and participate in the company's corporate cell phone program (Bring Your Own Device – BYOD - or monthly stipend).

Qualified Experience / Skills / Training:

Education/ Experience:

• Bachelor's Degree preferred in Mechanical Engineering, Aeronautical Engineering, Aircraft Technology, or an equivalent combination of education and experience.
• Highly organized professional with 7+ years of experience in the field of aviation.
• Computer proficiency with MS Project, MS Office Suite, and various CAD programs.

Knowledge, Skills, Demonstrated Capabilities:

• Must possess systematic troubleshooting skills in the following areas:
  • Aircraft Electrical
  • Avionics (optional, not required)
  • Hydraulic Systems
  • Turbine Engines / Propeller Systems
  • Mechanical Interface
• Will assist in problem analysis.
• Must possess a good working knowledge of CFR 14 Federal Aviation Regulation.
• Advanced Aircraft Systems knowledge.
• FAA Airframe & Power-Plant License a plus.
• Able to interpret drawings and specifications of aircraft.
• Successful track record of working with teams and possess the ability to communicate successfully with staff at all levels.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Strong communication skills to professionally supervise employees, communicate with management and deal with customers.
• Effective use of English language, both oral and written is required for technical communication.
• Fluency in Spanish is a plus.

Travel:

• Up to 15% Domestic and International.

Eligibility:

• U.S. Citizenship or Permanent Resident (Green Card Holder).

Decision Making, Complexity:

• Ability to make independent decisions with little or no supervision.

Physical Requirements:

• May include: Lifting, Carrying, Pushing/Pulling, Sitting, Standing, Squatting/Kneeling, Walking, Speaking, Hearing, Vision.

Equal Opportunity:  

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your resume or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to HR@airbusus.com.

Company Website: www.airbusus.com