Senior Human Resources Business Partner
Quick Summary
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
About the Role
~4 min readAt Aircall, people are our most valuable asset. As our Sr. HRBP, you will serve as the strategic HR partner for our entire US employee population, based out of our Seattle office. This is a broad, cross-functional role spanning all business functions — not limited to a single team or vertical — and you will work in close collaboration with our global HRBP team to deliver a consistent, high-impact people experience.
You will be responsible for evolving and delivering Aircall's core HR practices and contributing at a hands-on level to cultivate an open, dynamic, and high-growth culture.
Shape and roll out HR processes:
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Lead workforce planning, succession planning, benchmarking, talent acquisition, and retention strategies across the US organization
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Design and implement talent performance management programs (annual reviews, career paths, development frameworks)
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Assess employee development needs, make recommendations, and implement solutions
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Build and continuously improve onboarding processes in partnership with managers
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Partner with senior leaders across all functions on organizational design and workforce decisions
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Coach managers on how to lead their teams, navigate difficult conversations, and develop their people
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Handle complex employee relations matters — including performance improvement plans, difficult exits, and reductions in force — with empathy and precision
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Manage legal and compliance processes: contracts, visas, contractual terminations
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Work cross-functionally with Aircall's global HRBP team to ensure alignment on people programs and initiatives
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Represent US employees and business context in global HR conversations
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Champion Aircall's employer brand to attract and retain top talent, with a particular focus on tech candidates
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Cultivate an open, dynamic, high-growth culture as Aircall continues to scale
Be a strategic business advisor:
Collaborate globally:
Build a strong employer brand & culture:
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8+ years of HRBP experience
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A data-driven mindset — background in mathematics, business, or a related analytical discipline preferred
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Experience at a large tech company combined with agility from a smaller, high-growth environment
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Deep expertise in employee relations — you've navigated layoffs, difficult exits, and PIPs with professionalism and care
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Strong manager coaching skills; you're a trusted partner to leaders at all levels
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Excel proficiency and comfort using data to drive HR decisions
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Strong project management skills with the ability to drive programs independently
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Excellent interpersonal and communication skills — you build trust quickly and communicate clearly across all levels of the organization
Location & Eligibility
Listing Details
- Posted
- May 20, 2026
- First seen
- May 20, 2026
- Last seen
- May 23, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 70%
- Scored at
- May 20, 2026
Signal breakdown

We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.
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