HR Services - EDM Ssr Analyst

• Monitor and execute active workflows to ensure timely follow-ups and resolution according to internal SLOs.
• Maintain a solid understanding of business unit strategies to provide relevant support
• Actively maintain Support Services queue through HR applications (Workday and ServiceNow)
• Assist the HR Service Desk as next level support for escalations
• Collaborate effectively with internal and external team members to ensure integrated approach to HR services including but not limited to the facilitation of pre-hire qualification process, onboarding, transfers, terminations, random screening, and credentialing process.  
• Additional duties outside of Workday and ServiceNow, to be identified
• Process Optimization & CIs: Identify process improvements opportunities to make workflows under scope more efficient.
• ​Resolve complex Tier 2 tickets from employees, managers, and HRBPs regarding W​orkday transactions.
• Troubleshoot system errors, investigating stuck business processes and security or access issues.
• Act as a functional advisor, guiding the HR community on system best practices and company policies.

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• Support & Administration
• High attention to detail
• Analytical and problem-solving  
• Excellent verbal and written communication skills.                             
• Excellent customer focus (internal & external)       
• Time management           
• Continuous improvement mindset     

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.