Sales & Business Performance Analyst

Location:

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

• Ensure proper monthly Sales reporting is done at regional level. 

• Ensure and follow reporting of Sales metrics (analysis of the funnel) on a monthly basis.

• Work with local clinical teams to ensure accurate and up to date EMR details and referral forms, as well as to share Sleep funnel management best practices 

• Work with Ops Control, Sales Managers and Regional Directors to develop targets for sales reps based upon forecasted sales initiatives. 

• Follow and be proactive in adapting incentive and promotions programs, to drive sales..

• Work closely with Regional Directors, Area Managers, RCMs, and other stakeholders to identify roadblocks and deliver solutions. 

• Develop, upgrade and maintain the following performance KPI Dashboards:

  • Branch Mapping Dashboard which aims at crossing financial metrics with operational KPIs (e.g. Sales per Sleep and Oxygen FTE, Patients per FTE, Devices sold per Sleep FTE) and provide branch profitability (full-cost basis). 

  • Vehicle dashboard, including mileage data collection follow-up process (essential to assess Oxygen performance), with the goal to transition it to Operations.

• Through monthly and quarterly reviews, proactively and independently identify underperforming branches, provinces, collect data and analyze and then propose solutions to AMs, Sales Managers and RDs to improve Sleep referrals, conversions and sales as well as Oxygen patients supply chain where appropriate.  

• Maintain sales data integrity and work with key stakeholders during software transitions to ensure accuracy. 

• In coordination with the Regions (RDs and Sales Teams and central S&M team), update Regional and National Market Shares and comments to be reported to the Group. 

• Formalize and share market share results (Power BI Dashboard) and key takeaways (Slidedeck), including growth opportunities (e.g. new branches, partnerships) and threats (new competition, offers). 

• Own the process of price policy definition, implementation and actualisation at regional and national levels with the ultimate goal to improve competitiveness and profitability. 

• Support National Strategic Partnership Manager on market research to identify trends and opportunities, collaborate with marketing and National Strategic Partnership Manager in development and execution of offerings. 

• Together with Ops Control, Marketing and Regional Administrators monitor  price effectiveness, adherence and compliance with policies. 

• Bachelor’s degree in Business Administration, Economics, Sales and Marketing or an equivalent and related field. 

• Minimum of 2 years of experience in sales and marketing coordination or a similar role. A working experience in private insurance companies or in healthcare in Canada will be considered an asset.

• Strong analytical and problem-solving skills; solution oriented. 

• Strong organizational skills and attention to detail. 

• Proficiency in Google Suite, Power BI and CRM software. 

• Excellent written and verbal communication skills; French will be considered an asset. 

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Proactive, positive, self directed and motivated

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.