Airslate28d ago

API Support Specialist

PhilippinesRemoteFull-timemid

Customer SupportOtherIt Support Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About airSlate airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow,

Technical Tools

Customer SupportOtherIt Support Specialist

About airSlate

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.

At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution – SignNow.

SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.

And now, we are looking for an API Support Specialist II who is prepared to contribute to the next chapter of our company's growth.

Perform troubleshooting and provide development assistance for SignNow customers

Assist customers with how-to questions, technical articles, and tutorials covering basic to upper-intermediate use cases of SignNow APIs and SDKs

Act as a Subject Matter Expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrations

Diagnose customer code samples for advanced testing purposes, identify issues, and document them thoroughly prior to internal escalation

Serve as a point of escalation for technical questions — both from internal teams and external departments — to facilitate the rapid deployment of customer applications

Work with a versatile stack (REST APIs, SDKs) and top-tier platforms like Salesforce and Zapier to resolve complex integration cases

Collaborate cross-functionally to solve challenging technical problems and deliver an outstanding customer experience

3–4 years of experience in customer support, with strong service skills and a genuine passion for helping others

1+ year of experience in a technical support role

Hands-on experience with REST APIs — required

Fluent English with excellent grammar and writing skills

Flexibility in working hours to accommodate the US market

Demonstrated ability to troubleshoot and triage complex, code-related technical issues

Ability to learn independently using available resources, with the autonomy to make decisions and drive tasks to successful outcomes

Familiarity with tools such as Postman and Jira

Familiarity with AI tools and agents

Basic experience with any programming language (PHP, Java, Python, or Node.js) is a plus