Senior Business Manager - All Locations

Increase revenue earning customer net additions – Prepaid

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue earning customer net additions – Postpaid

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions, compliance on activations, 
• Oversee activating connections as per the stipulated turnaround times

Achieve Net Revenue of the zone

• Identify and formulate Customer Service development strategies to help drive collections and bad debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Deliver on Channel Satisfaction Score

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI
• Monitor the timely disbursement of claims to the market and regular trade servicing.
• Conceptualize, design and implement channel delight activities

Expand Distribution Width and Depth

• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network Optimization
• New sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within Zone

Showroom Experience Delivery

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at Zonal showrooms, 
• Ensure showroom employees are up-skilled in industry training and certifications for the role

Achieve Employee Engagement  Scores in line with the Engagement  Target  for the Business Area 

• Continuously motivate the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. from engagement survey

Educational Qualifications  

• Bachelor’s degree in Management or related Social Sciences
• Masters in Business Administration is an advantage 

Relevant Experience & Functional / Technical Skills

• Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies 
• Extensive sales and business development experience with proven expertise in revenue generation and growth 
• Excellent product knowledge

Other requirements 

• Excellent Relationship Management skills 
• Excellent Numerical Acumen and Analytical thinking skills 
• Excellent presentation and communication skills 
• Excellent and proven leadership skills 
• Team Player: Independent, confident and objective
• Attention to details
• Excellent at driving Execution Excellence
• A strong Customer – centric orientation