Operations Manager - Medical Groups

The Operations Manager is a high-impact individual contributor responsible for owning and driving execution of clinical, operational, and quality-related initiatives across all Pomona Valley medical group clinics. Reporting to the Regional Director of Operations, this role serves as the central coordinator and accountability owner for ensuring key priorities—quality improvement, risk adjustment, operational workflows, and growth efforts—are effectively implemented across sites. While the position does not include direct supervisory responsibilities, it requires strong cross-functional leadership, organization, and the ability to influence teams to deliver consistent, timely execution. It's an exciting opportunity for an execution-minded operator to make a measurable impact on quality and performance across a multi-site clinic network.

• →Own, track, and manage completion of clinical and operational tasks across all Pomona Valley clinics.
• →Establish timelines, accountability structures, and follow-up processes, and maintain tracking systems and reporting for task completion.
• →Coordinate with site leadership to ensure execution of priorities, and identify and close execution gaps.
• →Support development and implementation of standardized clinical workflows and process improvements.
• →Support HEDIS, STAR, and quality performance initiatives.
• →Assist with risk adjustment, documentation accuracy, audits, chart reviews, and compliance workflows.
• →Track performance trends and escalate issues to leadership.
• →Assist initiatives to improve patient retention, access, growth, and continuity of care.
• →Act as liaison between clinical teams and IT, supporting EMR and clinical system implementation, adoption, and troubleshooting.
• →Partner cross-functionally with clinical, operations, quality, and IT teams to align clinic sites and implement regional priorities.

• Active LVN license in California.
• 5+ years of clinical operations or ambulatory experience.
• Experience with quality programs such as HEDIS or risk adjustment.
• Strong organizational and execution skills.
• Proficiency with EMR systems and Microsoft Office.
• Experience in managed care, Medicare, or Medi-Cal environments (preferred).
• Experience supporting multi-site operations (preferred).
• Bilingual English/Spanish (preferred).