Unit Service Coordinator

Unit Coordinator- Temporary

Department

Nursing

Entity

Aga Khan University Hospital, Nairobi

Location

Nairobi, Kenya

Introduction

Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.

Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Nursing Manager, Nursing Division.

Responsibilities:

·       Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.

·       Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.

·       Ensure accurate filing of patients' records such as insurance forms, diagnostic and clinical reports as per hospital policy.

·       Ensure availability of required stationery in the unit and in the nursing stations.

·       Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.

·       Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.

·       Maintains open communication of available beds for admission with patient services staff and duty managers.

·       Maintains physician fee for service book and ensure physicians have signed after the ward rounds/procedures.

·       Handles incoming calls and routes them to the appropriate persons

·       Collaborates with patient services to schedule follow up appointments for patients

·       Communicate with patients about any change in their appointment schedules and consult their physicians before rescheduling.

·       Responds to enquiries by visitors' staff and provides appropriate directions.

·       Ensure patient records are sent to Medical Records Department.

·       Collaborate with Consulting Clinic staff to make follow-up appointments for discharged patients

·       Handles incoming calls and directs them to the appropriate persons.

·       Works closely with security officer of the unit to control visitors.

·       Participates in unit-based quality improvement projects

       ·       Any other duty as assigned by the Nurse Manager.

Requirements:

• Minimum O ’level Certificate
• Certificate/Diploma in Computer Operations.
• Certificate/experience in Front Office Management. 
• Heart saver certification is an added advantage.
• Minimum 2 years of front office experience in a busy organization.
• Excellent written and Verbal communication skills.
• Ability to work within a multidisciplinary team.
• Respect for colleagues, patients and their families.