Field Support Technician

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

The role of the Field Support Technician is to provide full-time, office-based technical support, serving as the primary physical anchor for our corporate headquarters. Working under a tiered support model, the technician’s primary responsibility is to deliver direct, on-site assistance to staff and systems at the main office, followed by providing local hands-on technical support at our neighboring locations as needed. Additionally, the role is responsible for managing the centralized call queue and IT ticketing system to provide comprehensive remote troubleshooting and support for all other offices, clinical locations, and remote users across the United States. Collaborating closely with the Service Desk, Engineering, and Management teams, this position ensures seamless operations, high system uptime, and prompt resolution of hardware, software, and connectivity issues nationwide.

• Associate’s Degree Information technology or related field, or 3 years of experience in handling service desk issues will be considered in lieu of associate’s degree.

• Demonstrated experience managing and prioritizing a high-volume call queue and ticketing system in a fast-paced environment.

• Intermediate knowledge of Service Desk systems, Citrix, Active Directory, Okta MFA, and O365 / Microsoft 365.

• Strong interpersonal and communication skills with the ability to support remote users and translate technical issues into plain language.

• Must be able to report to the office full-time.

• Capable to self-manage and prioritize high volume of tickets in order to assist end users with their technical needs.

• 100% Travel may be required

• Bachelor's Degree in Information Technology.

• 3–5 years of experience working in an IT support or service desk role. 

• Certificate from College or Technical School: CompTIA A+, Network+, or Microsoft 365 Certified Fundamentals / Modern Desktop Administrator.

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation

• Flexible scheduling

• Cross training opportunities

• Medical, dental, and vision insurance

• HSA accounts with employer contributions

• 401(k) eligibility with employer match

• Paid holidays

• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

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Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.