Application Support Engineer - Alcon Vision Suite (AVS)

Warszawa - Marynarska - Agsmid

OtherApplication Support Engineer

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Quick Summary

Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here,

Technical Tools

OtherApplication Support Engineer

Are you passionate about turning complex technical solutions into customer value and their impact on healthcare? We're seeking an Application Engineer to join our team and play a pivotal role in ensuring our products exceed customer expectations. You will be at the forefront of product performance, collaborating closely with engineering and customer-facing teams to drive continuous improvement. Whether you're new to the field or have some experience, we're looking for someone eager to learn and grow!

Collaborating with the team to bring incidents, issues and requests to resolution

Conduct rigorous product evaluations and testing to identify and address performance bottlenecks

Develop and implement innovative solutions to improve product functionality and reliability

Provide technical support to internal teams (e.g., sales, customer success) regarding product capabilities

Partner with the product development team to translate customer needs into actionable product requirements

Creating technical documentation

Bachelor's degree and 3+ years of relevant experience (or equivalent)

Experience in hardware and application support

Familiarity with Linux and Windows systems

Familiarity with computer networks (LAN, WAN, WLAN, SDN)

Experience in building and deployments applications

Exceptional problem-solving and analytical skills

Detail-oriented with the ability to manage multiple tasks efficiently

Knowledge of ITSM, ITIL practices

Strong communication and collaboration skills

English language (min. B2) - daily work with global teams

Nice to Have

~1 min read

1+ year of software development experience

Experience in Application Performance Monitoring (APM) Tools

Experience in programming

AWS certification (Solutions Architect/Developer)

Opportunity to expand knowledge and experience in the field of (indirect) tax.
Friendly working environment and a diverse and highly motivated team
Very best working environment for our employees – Alcon Polska has been recognized as a Top Employer for the two years in a row
Truly international environment and daily interactions with colleagues and stakeholders from all over the world
Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
Moderrn office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

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