Senior Manager - Business Transformation

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is to support Alcon Surgical's digital transformation in 4 legal entities (Thailand, Singapore, Taiwan and Hong Kong). The role can be based in either Bangkok or Taipei (with a week-long travel to the other site each month, depends on where you are based).

• Strategically influence global/international teams to define deployment plans and promotional campaign requirements for critical initiatives. 
  • Actively monitor market competition to ensure requirements meeting business needs while helping Alcon to stay ahead of competition
• Provide expert-level knowledge of highly complex enterprise IT systems (i.e. SAP, SFDC, Foresight) and bridge with appropriate Global/International stakeholders to ensure country instances are fit for purpose with global digital products
• Define the opportunity behind each digital initiative and strategically align country organization to realize the opportunity
• Create plan and align cross-functional resources to ensure best-in-class execution for optimal customer satisfaction as well as maximum business impact measured through ROI
• Adapt/translate provided training materials for new tools and tactics and ensure all required parties are trained adequately and can demonstrate proficiency
• Track performance against Commercial KPIs and help shape action plans for markets to drive improved performance

• Leverage existing technologies and platforms to deliver a seamless customer experience in line with commercial objectives
  • Technologies include but are not limited to: Drupal (CMS), Salesforce Sales Cloud and Marketing Cloud, Sprinklr, & ON24
• Focus on amplifying physical activations through existing digital infrastructure to reach broader audiences to generate leads and opportunities
• Partner with sales organization to ensure efficient lead follow-up and maximize commercial impact from programs
• Infuse a data-driven culture to ensure organization’s data capabilities are fully realized to measure what matters and drive follow-up actions
• Serve as single point of contact with the International Business Transformation team to ensure all best practices are leveraged in market

• 10-15 years of digital marketing experience in large companies
• 7-10 years of demonstrated leadership
• Experience launching and growing multiple consumer- and customer-facing, enterprise-level digital products
• Comprehensive understanding of the digital ecosystem and how different channels/technologies work together to solve customer and business challenges
• Intimate knowledge of agile development processes and deep experience guiding teams through it who may not be as familiar
• Fluency in customer segmentation and data analysis to establish specific KPIs and robust measurement plans to evaluate success
• High degree of technical knowledge and aptitude
• Focus on details without losing sight of the bigger picture
• Ability to influence and build strong relationship across the organization, locally and globally
• Resourceful, entrepreneurial spirit with a drive for results.

Why join Alcon?

- Join a global leader with a rich history of innovation and excellence in eye care.

- Be part of a collaborative and supportive team culture that values diversity and inclusion.

- Enjoy a competitive compensation package and opportunities for career advancement.

- Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

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