Technical Product Manager - Patient Outreach, Remote

As a Technical Product Manager for Patient Outreach, you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various patient outreach programs and services.  The Technical Product Manager works alongside business owners, data analysts, designers and engineers to define project goals, solution scope, implementation approach, and rollout plans.  They are the interface between strategic business owners and development and ensure that Aledade creates a high-quality product with the ability to scale. 

You will drive the development and optimization of innovative voice outreach solutions leveraging AI and other advanced technologies to engage patients and integrate seamlessly into existing clinical workflows. Your work will directly impact how patients connect with their care teams, while also empowering internal call center staff with tools and processes that streamline workflows and enhance efficiency. In this role, you will influence both tactical implementation and strategic direction, driving initiatives that strengthen patient outreach, improve operations, and support better care outcomes.

1. Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. 

2. Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback

3. Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.

4. Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.

5. Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.