Front Desk Agent

• →Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• →Secure payment; activate/reissue room keys; document exceptions
• →Verify and/or adjust billing for guests
• →Clear departures in computer system
• →Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• →Maintain positive guest relations at all times
• →Coordinate with Housekeeping to track room status and guest concerns
• →Run and check daily reports, contingency lists, and credit card authorization reports
• →Supply guests with directions and information
• →Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction
• →Arrange transportation for guests/visitors
• →Count and secure bank at beginning and end of shift
• →Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• →Accept and record wake-up call requests
• →Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• →Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• →Resolve guest complaints, ensuring guest satisfaction
• →Monitor and maintain cleanliness, sanitation, and organization of assigned work areas ·
• →Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• →Promote positive guest relations to all individuals approaching the Front Desk
• →All other duties as assigned

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice