ASE Master Certified- Technical Support Specialist 1

Türkiye·İzmirmid

Customer SupportTechnical Support Specialist

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Quick Summary

Key Responsibilities

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars,

Requirements Summary

ASE Master Certification OR OEM certification Sponsorship: No Shape the Future of Mobility at Nissan: Launch Your Career,

Technical Tools

Customer SupportTechnical Support Specialist

Location: Smyrna, TN

Job Schedule: Full-time hybrid (M-TH onsite, Friday is remote)

Education Requirement: ASE Master Certification OR OEM certification

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Techline Support Specialist 1 to join our team in Smyrna, TN. You must be ASE Master automotive technician OR OEM certified automotive technician.

Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.

Contributes to building brand value and achieving enduring profitable growth.

Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.
Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
As necessary, performs other related duties of which the above are representative.

Job Knowledge and Skill:
Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.

Experience:
Three or more years of automotive retail repair experience, plus one or more years of directly related professional level experience.

Education:
AA degree preferred OR equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician (A1 through A8) OR OEM Master certification.

Computer Skills:
Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.

Travel:
No travel.

What We Offer

~1 min read

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Smyrna Tennessee United States of America