Senior Fixed Operations Manager-Albany/Central NY

Location(s): Albany

Job Schedule: Full-time

Education Requirement: Bachelor's

Sponsorship: No

Strong Candidate Identified

Come Drive Innovation with Us. We are currently looking for a SR FOM to join our team in Albany.

Supports assigned dealerships in delivering top-tier Customer Experience, Retention, Dealer Profitability, and Purchase Loyalty through efficient operations, sales effectiveness, and OEM representation efforts. Partners closely with the AGM and Dealer Operations Managers to align strategies and maximize regional and national Accessories, Parts & Service (APS) opportunities.
Districts may consist of 8 to 19 dealerships, depending on market complexity and geography.

Customer Experience & Retention

• Conduct routine dealership visits with Aftersales staff, dealership management, and Dealer Principals.

• Assess Accessories, Parts, and Service (APS) operations using the 5 Mindsets approach: Convenience, Quality, Competitiveness, Transparency, and Friendliness.

• Provide consultative coaching and action plans to improve APS opportunities.

• Coordinate Aftersales Core Processes and deliver training aligned with NNA tools and technologies.

• Promote Technician Certification training and support recognition programs.

• Review dealership marketing, CRM, social media, websites, eCommerce, and BDC alignment with NNA initiatives.

• Perform dealer financial and operational analysis to identify improvement opportunities.

• Utilize key ratio management aligned with NNA and industry benchmarks.

• Develop and implement action plans to improve KPIs, APS sales, Fixed Absorption Rate, and ROS.

• Review APS performance reports with Dealer Principals and management.

• Monitor cash flow, inventory, and capital related to APS operations.

• Analyze sell-in and sell-out data to assess parts loyalty.

• Identify barriers and develop action plans to improve profitability, retention, and brand loyalty.

• Participate in CSI-focused reviews and implement corrective actions.

• Administer goodwill decisions and monitor customer satisfaction metrics.

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  Support AGM with Market Representation activities and dealership standing matters.

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  Assist with dealership openings, closures, and special events.

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  Maintain awareness of competitive dealerships and market expansion opportunities.

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  Support regional, national, and district initiatives including auto shows and special brand events.

• Bachelor’s Degree in Business or a related field (required).

• Minimum 6 years of progressive Marketing and Sales experience.

• At least 3 years of analytical experience in automotive industry specialties, including Sales Operations, Dealer Agreements, Marketing, Parts & Service.

• Minimum 2 years in dealer contact support roles (e.g., WDM, FOM, FSM, DOM) required for advancement.

• Strong working knowledge of office productivity tools and sales-related systems.

• Ability to manage priorities independently in a virtual environment.

• Strong relationship-building, communication, and influencing skills.

• Results-driven mindset with the ability to overcome resistance.

• Ability to analyze complex situations and present clear recommendations.

Physical Requirements

• Travel: More than 75% domestic travel (day and overnight).

• Must reside within the assigned district.

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

Salary Range Estimate: Annual Salary: (Minimum to Maximum of  Salary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range.  Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms.  Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.