Claims and Operation Coordinator

The company offers a comprehensive range of financing and related services for car customers of Renault Group. Backed by an international network, the company has established itself in Malta to deliver and service a portfolio of protection insurance products in a number of European Countries.

In order to strengthen its existing team, the Company is seeking a Claims and Operation Leader - French Speaking who will report functionally to the Chief Operation Officer

· Claims Oversight

• Oversee end-to-end claims management processes.
• Ensure timely and compliant resolution of claims in line with regulatory and internal standards.

· Decision-Making

• Evaluate and adjudicate claims based on policy terms and supporting documentation.
• Perform first-level controls to validate claim accuracy and compliance.

· Process Management

• Maintain and update claims workflows, procedures, and documentation.
• Identify anomalies and propose corrective actions.
• Monitor implementation and effectiveness of action plans.

· Stakeholder Collaboration

• Collaborate with Legal Officers for technical policy reviews.
• Work closely with the Complaints Officer to address escalated issues.
• Lead monthly meetings with TPAs to ensure SLAs and KPIs are met.

· Training & Development

• Support and train Third-Party Administrators (TPAs).
• Ensure training materials are current and aligned with operational needs.

· Continuous Improvement

• Contribute to IT user acceptance testing (UAT) and process optimization initiatives.

• Excellent proficiency in Excel and strong reporting capabilities.
• Solid analytical mindset with attention to detail and problem-solving skills.
• Ability to manage sensitive and confidential information with discretion.
• Strong organizational skills: able to work under pressure and meet tight deadlines.
• Collaborative team player with a proactive approach.
• Previous experience in insurance and claims management is required.
• Fluent in English and French (mandatory).
• Additional European languages are considered an asset.

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