Technical Support Specialist – AI Platform

Guatemala·Guatemala CityRemotemid

Customer SupportTechnical Support Specialist

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Quick Summary

Key Responsibilities

✅ Provide technical support for a modern AI-driven SaaS platform✅ Troubleshoot complex issues related to platform functionality, scheduling,

Technical Tools

Customer SupportTechnical Support Specialist

🚀 Technical Support Specialist – AI Platform

💵 Paid in USD
🌎 100% Remote Latin America
📄 Full-Time Contractor Agreement
🏢 Hired through Allied Global
🕒 Monday–Friday | 7:00 AM – 4:00 PM PST
🗣️ English C1 Required

Are you passionate about technology, problem-solving, and delivering exceptional customer experiences?

Allied Global is hiring a Technical Support Specialist to join an innovative company that is transforming the property management industry through cutting-edge AI technology. Their platform helps businesses across the United States and Canada streamline operations, improve customer interactions, and leverage the power of agentic AI at scale.

In this role, you'll become a trusted advisor to customers, helping them navigate technical challenges while ensuring they get the most value from a rapidly growing AI-powered platform.

Responsibilities

~1 min read

✅ Provide technical support for a modern AI-driven SaaS platform
✅ Troubleshoot complex issues related to platform functionality, scheduling, and integrations
✅ Manage support requests through ticketing systems, chat, phone, and screen-sharing sessions
✅ Collaborate closely with Engineering teams to investigate and resolve technical issues
✅ Guide customers through solutions with clear and professional communication
✅ Document findings, resolutions, and best practices to improve support processes

✔ 4+ years of experience in Technical Support, Application Support, or SaaS Support
✔ Advanced English communication skills (C1)
✔ Experience with Jira, Zendesk, Slack, and similar support tools
✔ Strong troubleshooting and analytical skills
✔ Experience supporting cloud-based applications (AWS, GCP, or similar)
✔ Experience working with software integrations, APIs, CRMs, or external databases
✔ Ability to thrive in a fast-paced, customer-focused environment

Nice to Have

~1 min read

⭐ Experience supporting AI, Machine Learning, NLP, or Conversational AI platforms
⭐ Experience working with US-based clients or companies
⭐ Previous exposure to SaaS products serving enterprise customers

What We Offer

~1 min read

🚀 Work with an innovative AI-powered platform
🌎 Fully remote opportunity
💵 Compensation paid in USD
📈 Join a growing organization with strong career development potential
🤝 Collaborate with international teams and cutting-edge technology

If you're a proactive problem-solver who enjoys combining technical expertise with outstanding customer service, we'd love to hear from you.

Apply today!

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