IT Placement- Field Support Opportunities 2027

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• →Optimise employee satisfaction by providing a support service experience that employees find welcoming and appealing
• →Deliver support services that employees are eager to use - support includes personalised configuration, troubleshooting, problem resolution and proactive technical advice
• →Support mobility devices such as company mobile phones (Android, iOS), iPad
• →Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations
• →Provide personalised incident management for ticket creation, engineering engagement, escalation and direction – be a single point of contact for communication status.

This job does not have supervisory duties.

• PC – Windows and Apple Mac
• Mobile phone – Android/iOS/Windows
• Conferencing – video/audio with emphasis on Zoom and Microsoft Teams
• Collaboration tools – Teams, SharePoint Online
• Possess strong communication and interpersonal skills

• All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
• Expecting to complete your second year of a computing-related degree course by the end of June 2027 (or the third year for relevant IT degrees).
• You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
• As part of this role, you will be required to be in your assigned Office 5 days a week.

• A clean driving license and access to a vehicle.

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.

As well as receiving a competitive annual salary, our reward package includes:

• Corporate bonus scheme
• Pension scheme
• Annual performance-related pay reviews
• Life assurance and income protection
• Flexible working options
• Hybrid working
• Private medical and dental insurance
• Access to an employee assistance programme
• Discounted gym membership
• Two paid volunteering days each year
• Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.