Property Adjuster - Coordinated Contents

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

As a Coordinated Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will be handle escalated claims files that have complex contents or additional living expense damage to  ensure our customers receive the highest level of support and resolution for these specific claims.

• Spend your day handling claims virtually from home.

• Handle escalated claims files that have complex contents or additional living expense damages.  

• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.  

• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.  

• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.  

• Negotiate claim settlements with customers in accordance with business unit standard methodologies.  

• Coordinate with structure adjusters to ensure holistic handling of the claim file. 

• Use data and analytics to tell a story and influence decision making.  

• If offered the role, you will go through virtual training.  You will receive ongoing support, mentoring and coaching as you develop your career.    

• Monday – Friday; 8 am - 5 pm with rotational weekend duty.  

• This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.  

• This position requires you to perform onsite inspections occasionally in the field.  

• • Required to have a valid driver's license

  • Residency within the posted locations are mandatory for this role. 

  • As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.  

  • If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.  

  • As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.

  • Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

    

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.  

• Ongoing training opportunities for continuous improvement happen regularly on the job. 

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.  

**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.  

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.