Risk Quality Specialist (Sales)

Can - On GtaRemotemid

OtherQuality Specialist

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Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years,

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OtherQuality Specialist

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Our team is growing, and we are actively looking to hire a Risk Quality Specialist (Sales) to join our team!  Reporting to the Manager, Risk Quality, you will be responsible for independently auditing new business transactions for new and tenured agents, to assess adherence to regulatory, risk, and quality standards. The role supports the identification of conduct risk, process gaps, and control weaknesses, and provides clear, actionable insights to leaders and front-line teams to strengthen performance, governance, and customer outcomes. The role will initially be assigned to provide auditing and coaching to new agents.

Working closely with operational leaders, risk partners, and frontline teams, the Risk Quality Specialist promotes a culture of quality, accountability, and continuous improvement through objective audits, data-driven insights, and effective stakeholder collaboration.

Role Designation: Remote (Ontario, Alberta, Nova Scotia, New Brunswick, Quebec)

Accountabilities:

Conduct independent quality audits of new business transactions, support activities, and operational processes and apply standardized audit methodologies and evaluation criteria to ensure consistent, fair, and defensible assessments.

Assess compliance with internal policies, regulatory requirements, risk frameworks, and established quality standards. This includes the review of documentation and policy records to ensure completeness, accuracy, and adherence to procedural requirements.

Identify conduct risks and areas of non-compliance and escalate significant findings, emerging risks, and compliance concerns in accordance with established governance processes.

Provide clear, objective, and evidence-based feedback to front-line teams and leaders regarding audit outcomes.

Support coaching and development initiatives by identifying performance improvement opportunities, promoting understanding of quality expectations and compliance requirements.

Maintain accurate audit documentation to support traceability, governance, and reporting requirements.

Deliver actionable insights that support decision-making and continuous improvement initiatives and support the implementation of process improvements and quality enhancement initiatives.

Partner with operational teams, compliance, risk management, and business stakeholders to enhance quality and risk awareness.

Contribute to the development and refinement of audit tools, evaluation frameworks, and quality standards and participate in calibration sessions to ensure consistency and alignment across quality reviews.

Qualifications:

Requirements

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What We Offer

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Compensation
Expected compensation for this role ranges from $ 65,900.00 - 92,900.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.