Service Manager- Exposure Response

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Service Manager – Exposure Response

• The team operates within a newly established Exposure Management function in the broader cybersecurity organization, focused on modernizing how the enterprise identifies, prioritizes, and mitigates security vulnerabilities shifting from traditional patch approaches to a more strategic focus on true business risk and exploitability.

• Service Managers will lead key functional areas overseeing teams and driving service delivery, prioritization, and operational execution.

• The Service Manager – Exposure Response leads the enterprise capability responsible for rapid response to critical exposures, including zero-day vulnerabilities and validated attack paths. This team acts as the coordination layer between intelligence, engineering, and incident response functions.

• Experienced incident commander or senior incident responder with a strong background leading high‑severity cyber incidents.

• Brings proven ability to operate under pressure, lead large cross-functional incident calls, and drive coordinated response at speed.

• Strong organizational and communication skills are critical, as this role will manage teams responding to zero‑day and critical exposures as active cyber events, including AI‑driven threats.

• Time to contain / mitigate critical exposures

• Reduction in dwell time for known exploitable attack paths

• Effective coordination across multiple teams during high-risk events

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  Lead Exposure Response function for active and emerging threats

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  Coordinate mitigation and remediation for critical exposures and attack paths

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  Partner with Threat Hunting, Threat Intelligence, and Incident Response

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  Establish operational model for rapid exposure mitigation at scale

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  Lead executive-level reporting and risk communication for active exposures

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  Define engagement model for when Exposure Response is activated

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• 7+ years in cybersecurity operations, incident response, or vulnerability management

• Experience managing high-severity incidents or enterprise risk scenarios

• Strong coordination and stakeholder management skills

•  Experience with zero-day response or large-scale remediation efforts

• Understanding of threat intelligence and attack lifecycle

• Experience working with executive stakeholders

Allstate generally does not sponsor individuals for employment-based visas for this position.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.