Customer Service Professional (Weekend Work Required

Sterling Headquartersmid

OtherCustomer Service

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Quick Summary

Overview

Client Services Professional Full-Time OnlyWeekend Work Required 8 am - 4 PM; Weekdays 10:30 AM - 7 PMSterling, VA | AllTech Services, Inc.

Technical Tools

OtherCustomer Service

Full-Time Only
Weekend Work Required 8 am - 4 PM; Weekdays 10:30 AM - 7

Voted Best Contractor to Work For in the Eastern Region – HVAC & Plumbing Magazine
Voted Best Workplace in Virginia – Inc. 5000

At AllTech Services, the Client Services Professional is not just answering phones — you are the first impression, the voice of confidence, and the calm in the storm for homeowners facing urgent HVAC and Plumbing needs.

We are looking for professionals who bring energy, empathy, and ownership to every conversation. People who are naturally curious, ambitious about their growth, responsible in their commitments, and empathetic to the customer experience.

If you take pride in helping people, communicating clearly, and performing at a high level every day — this is where you build a career, not just take a job.

We believe high performers deserve a workplace that invests in their success. Our leadership team is deeply committed to creating an environment where you feel supported, challenged, and appreciated.

We don’t just talk about growth — we actively build it into your career path.

Our culture is centered on CARE:

Curiosity – We ask questions, seek understanding, and pursue constant improvement.
Ambition – We push ourselves to be better today than we were yesterday.
Responsibility – We own outcomes and follow through on commitments.
Empathy – We treat customers and teammates the way we want to be treated.

Responsibilities

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Our Contact Center supports homeowners scheduling HVAC and Plumbing services. As a Client Services Professional, you set the tone for the entire customer experience.

You will:

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Lead every interaction with professionalism and empathy
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Guide customers through scheduling service with confidence and clarity
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Communicate with compassion when customers are dealing with stressful home issues
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Use industry-leading software systems to efficiently book appointments, including AI Tools
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Educate customers on the value of our Maintenance Plans
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Collaborate with team members to find solutions quickly
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Take ownership of each call and follow through on commitments
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Represent the AllTech standard of service in every interaction

We expect consistency, positivity, and a genuine desire to help people.

High performers thrive in this role.

You will excel if you:

Demonstrate accountability and follow-through
Communicate clearly and confidently
Bring a positive, solutions-oriented mindset
Stay organized and manage time effectively
Show integrity in every interaction
Take initiative to learn and improve
Care deeply about delivering exceptional service

What We Offer

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We invest heavily in our team because we expect excellence.

✓Paid Weekly via Direct Deposit

✓Performance Bonus Programs

✓401(k) with true 4% company match after one year (Traditional & Roth options)

✓Tuition Reimbursement opportunities

80 Hours Paid Time Off
8 Paid Holidays including your Birthday and the Day After Thanksgiving

Aetna Medical Insurance (80% of premium paid by company)
Dental and Vision Coverage
$25,000 Company Paid Life & AD&D Insurance
Long-Term & Short-Term Disability Coverage
Employee Assistance Program
Free Mental Health Sessions
Preventative diagnostic testing covered
Chiropractic visits included
Office purks to make sure you thrive at work

This is an opportunity to join one of the most respected HVAC and Plumbing companies in the region and build a meaningful career in a professional, growth-focused environment.

If you are ready to work hard, grow fast, and make a real impact, we want to meet you.

Apply today and become part of a team that believes performance and people matter equally.