Sr. Service Associate

United States·Walnut Creeksenior

OtherService AssociateService

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Quick Summary

Overview

Allworth Financial ( www.allworthfinancial.com ) is an independent investment financial advisory firm that specializes in retirement planning, investment advising,

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OtherService AssociateService

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2024.

Our Service Team consistently strives for service excellence. Sr. Service Associates work with our Service team and provide support to our Financial Advisors. Sr. Service Associates play a key role in providing exceptional service to clients of our financial advisory team. This role supports both clients and advisors with a focus on addressing inquiries, managing client accounts, and ensuring smooth operations. The individual will handle day-to-day client requests, manage paperwork, and assist with account transactions, working closely with senior team members to maintain a high standard of service.

Nice to Have

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Responsibilities

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→Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.
→Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.
→Process client requests, including account transactions, and paperwork in compliance with firm procedures.
→Support the onboarding process for new clients, ensuring a smooth and positive first experience.
→Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.
→Provide notary services for client transactions as needed.
→Assist in maintaining accurate client records and ensure all documentation is up to date.
→Work with financial advisors to understand client preferences and goals and help relay that information accurately.

Requirements

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5-8 years of experience in a client-facing administrative role within the financial services industry.
BS/BA degree preferred – GED required
Strong communication skills with the ability to manage client relationships.
Experience with CRM systems
Knowledge of regulatory requirements and industry best practices is a plus.
Detail-oriented with a strong focus on accuracy.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with Microsoft Office Suite.

Requirements

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Works in an office environment
Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
Occasionally move about inside the office to access file cabinets, office equipment, etc.
May carry or lift weight up to 10 lbs. in very limited occurrences