Help Desk Technician

United States·Washingtonmid

OtherHelp Desk Technician

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Quick Summary

Key Responsibilities

Responsible for providing advanced technical support and ensuring the operational readiness of critical network infrastructure. This role focuses on advanced hardware and software troubleshooting,

Requirements Summary

Experience/Skills: 7+ years of experience in Information Technology experience. Experience working with a team in a help desk environment. Demonstrated ability to communicate orally and in writing.

Technical Tools

OtherHelp Desk Technician

Alpha Omega is seeking a qualified Help Desk Technician to support Navy DUSN(M) IT DSS program .

Responsibilities

~1 min read

CompTia SEC+ certification or equivalent that meets DoD 8140/8570.01‑M foundational qualification requirements.

What We Offer

~2 min read

The likely salary range for this position is $60,000- $90,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation’s continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

✓National Security – supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).

✓National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.