Remote Support Specialist

At the AmazingCo our Greates objectives is creating an everlasting experience that bring peple together,Through our Exclusively Unique mystery Picnic, Valentine Adventure, Weekend Getaways, organization retreats and a well put together locally curated experience. We commited to helping thousands of clients/customers experience a long last memory all over the world.

• →Fast Response to All clients bookings and inquires.
• →Responds to clients, organizations, and vendors through telephone, e-mail and online communications inquiries.
• →Provide timely and Professional solutions based service
• →Guide clients through their AmazingCo Experiences and Resolve issues effectively.
• →Assist with service inquiries, account questions, scheduling, general needs
• →Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling.
• →Coordinating Services
• →Coordinates and tracks service requests from start to finish.
• →Schedule appointments, update residents and property teams.
• →Ensure timely follow up by liaising with internal departments and service suppliers;
• →Respond to Card Issues or Purchases
• →Keep track of service history and open requests.
• →Support business processes that enhance service delivery and resident satisfaction.
• →Escalate complex issues to the appropriate department for solutions.

The Remote Support Services Specialist is the first point of contact for Customers, prospective High Value clients, Individual companies, vendors, orgamizations, and Experience partners. This position provides professional support, Bookings , Picnic Reservations, client inquiries,organizes service requests, maintains accurate records, and assists with daily operating duties.

The right candidate is very orgnized, detail oriented, comfortable with multi tasking, customer service and customer Relations,excelent communicator and must be able to work independeltly in a remote enviiroment.

• Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date.
• Data entry, records management and administrative support.
• Report and record keeping for support activities.
• Comply with Company policies, practices and data privacy standards.
• Together we work
• Work with property management teams and other internal departments.
• Participate in team meetings, training and professinal development opportunities.
• Identify process improvement and service quality possibilities.
• Help build a good, collaborative and service culture in the workplace.

• GED or high school diploma or equivalent.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong organizational and multi-tasking skills.
• Attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace and web based business applications.
• A good high speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.
• Preferred Qualifications A. A. or B. A.
• Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses.
• Experience using CRM, ticketing, property management or customer service software.
• Experience working with remote/distributed teams.• Excellent dispute resolution and problem solving skills.

• Successful Support Services Specialists are always:
• Provide great customer and client experience.
• Keep rec0rds accurate and clean.
• Troubleshoot difficulties proactively and efficiently.
• Deliver on productivity, quality and service objectives.
• Operational excellence and team support goals.
• Advantages - The AmazingCo team is dedicated to the healthy growth and overall well-being of our Clients and Employees.

AmazingCo is an Equal Opportunity Employer. We work to create a diverse, inclusive and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information or veteran status in accordance with applicable laws.