Operations Specialist

About AmBank:

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

The Operations Specialist plays an important behind-the-scenes role in helping our community bank serve customers well each day. By processing payments, balancing accounts, researching exceptions, and supporting bankers with transaction and ledger questions, this position helps keep daily operations accurate, timely, and dependable. The role contributes to the strong service, trust, and responsiveness our customers count on. 

The ideal candidate is a detail-oriented problem solver who enjoys learning the inner workings of banking operations and takes pride in getting the details right. They are dependable, curious, and able to manage time-sensitive work with accuracy, while also communicating clearly and supporting coworkers when questions or issues arise.

Count On To:

• Execute system operations with Fiserv Premier 
• Take, review, and input payment transactions into the appropriate payment systems 
• Monitor payments throughout the day to ensure timely processing and settlement 
• Perform required callbacks, document callback details, and maintain callback logs 
• Assist in ensuring all software programs and computers are operating correctly to process data entered by various departments; follow pre-defined procedures and timelines 
• Assist staff with payment and ledgering questions 
• Triage and investigate fraud alerts throughout the day using Nasdaq Verafin and related monitoring tools 
• Coordinate with risk, compliance, and operational teams when escalation is required 
• Assist in funds recovery efforts in the event of fraud.  
• Balance general ledgers or settlement accounts 
• Research and resolve balancing discrepancies in coordination with accounting or operations teams  
• Scan, index, and retain payment documentation in accordance with record retention requirements 
• Perform other duties as assigned by supervisor or management 

Knowledge And Skills:

• Understand system reports to help track transactions 
• Ability to understand Payment systems compliance, risk assessments, and audits 
• Strong attention to detail and documentation accuracy 
• Ability to manage multiple time sensitive tasks throughout the day 
• Ability to research and solve problems 
• Ability to work well in a team and independently 
• Effective time management 
• Effective written and verbal communication

Benefits

Healthcare (medical, vision, dental)

Competitive Compensation

Community Involvement Incentives

Paid Vacation & Sick leave

Paid Holidays

Paid Maternity & Parental Leave

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Our Values

Integrity

Dedicated

Community

Caring

Innovative

                                          Affirmative Action | Equal Opportunity Employer | Member FDIC