Digital Banker

About American State Bank

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

This position will be responsible for executing and deploying ASB’s digital banking services with and to customers. To be successful in this role you will need to maintain a well-developed knowledge of bank products and services offered and demonstrate sound judgment and decision-making skills. This position will be expected to collaborate well with other bank departments to enhance the overall customer experience.

Count On To:

• Ensure remarkable customer experiences in our digital and remote service channels to all digital customers and communicating effectively features and benefits of bank services as well as training end-users
• Execute and support new and existing products and services within the bank and digital offerings
• Responsible for servicing and maintaining a variety of online business services relationships including online business banking support, ACH, electronic payments etc.
• Provide resolution for issues received for business and consumer customers via phone, email, face-to-face, or other communications in a professional, timely and accurate manner and communicate service related issues to responsible officers
• Develop an intimate understanding of customer needs and building solutions to meet these needs and assist in customer development
• Sell our deposit, payment, digital and banking services and accounts to customers

Knowledge And Skills:

• Bachelor’s degree from a four-year university or equivalent in a related field
• Banking for financial services experience preferred
• Verbally communicate and write effectively to customers and co-workers
• Ability to multitask and work on a variety of projects and with customers throughout the day
• Willing to undertake challenging tasks and provide solutions for complex problems
• Self-motivated and be able to work independently as well as collaboratively
• Must have strong business acumen to understand customer needs

Benefits

Healthcare (medical, vision, dental)

Competitive Compensation

Community Involvement Incentives

Flexible work hours

Paid Vacation & Sick leave

Paid Holidays

Paid Maternity & Parental Leave

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Our Values

Integrity

Dedicated

Community

Caring

Innovative

Affirmative Action I Equal Opportunity Employer I Member FDIC