New Business Policy Representative - Life Insurance

United StatesNormalmid

OtherBusiness

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Quick Summary

Key Responsibilities

Researches customer needs and problems and develops informed, innovative solutions.

Requirements Summary

This is a hybrid role working partially in-office (Cincinnati, OH or Lincoln, NE) and partially from home. What you do: Researches customer needs and problems and develops informed,

Technical Tools

OtherBusiness

This position is responsible for the issuance, administrative functions, and customer service on cases, products, and plans for the enterprise. The incumbent must interpret and fulfill all requirements necessary for accurate processing, while following current procedures in accordance with industry/state regulations, internal/external audit recommendations, and compliance directives.

Position Location: This is a hybrid role working partially in-office (Cincinnati, OH or Lincoln, NE) and partially from home.

Responsibilities

~1 min read

→Researches customer needs and problems and develops informed, innovative solutions. Provides decisive action within defined parameters of authority to build customer loyalty while maintaining the financial and procedural integrity of the case and proactively communicating with customers.
→Fields customer inquiries and provides empathy and patience with all customers.
→Possesses a working knowledge of the functions and systems across the organization as they relate to administrative functions.
→Communicates with producers and customers, providing support on their various cases.
→Meets or exceeds service standards with respect to accuracy, turnaround time, and overall quality of products and services.
→Responsible for account reconciliation by utilizing appropriate systems.
→Corresponds with Legal and Compliance departments as necessary for assistance in handling complex cases and customer complaints.
→Handles and completes special assignments and projects within provided timeframes.
→Must stay abreast to product and case education and associate training and coaching; identifies and resolves system and processing related issues.

H.S. Diploma or GED is required.
Life insurance experience is preferred.
0-2 years of experience is required.

What We Offer

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Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.