Intern - HVAC Warranty

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

• Review assigned HVAC work orders and supporting documentation for warranty eligibility and completion status.

• Confirm whether available parts and labor warranties were registered or acquired.

• Identify missing information, documentation, serial numbers, installation details, or vendor actions needed to complete warranty registration.

• Update the HVAC Warranty Excel tracker accurately and consistently, including status, follow-up dates, vendor responses, deadlines, and results.

• Contact and follow up with vendors to request outstanding warranty documentation or registration before eligibility deadlines expire.

• Escalate time-sensitive or unresolved cases to the appropriate BIDS team member or manager.

• Continue the cost-reduction and fund-recovery tasks currently performed by the existing intern within the HVAC Warranty Project.

• Prepare periodic progress summaries showing work orders reviewed, warranties obtained, pending actions, avoided costs, and funds recovered when available.

• Increase the percentage of eligible HVAC installations with confirmed warranty coverage.

• Reduce missed registration deadlines and prevent unnecessary future repair expenses.

• Maintain a complete, accurate, and auditable warranty tracking workbook.

• Support continued cost avoidance and recovery of funds for the business and its investors.

• Deliver a clear handoff of open cases, results, and recommended next steps at the end of the internship.

Important Note:

• Internship duration: 3 months, 6 months, or up to a maximum of 1 year minus one day. (based on the team’s needs)
• Stipend provided.
• Flexible schedule to accommodate university commitments.
• Hybrid work model: 4 days in the office and 1 day remote (negotiable depending on university schedule).
• At the end of the project, the possibility of the intern continuing with the company will be evaluated.
• Mandatory documents:
  • Proof of active student status
  • Student insurance policy
  • USD bank account (preferred bank)