Sales Support Specialist

At Lolli & Pops and Hammond’s Candies, we believe gifting is more than a transaction—it’s a human connection. From premium sweets at Lolli & Pops to handcrafted classics at Hammond’s Candies, we’re here to spread delight, one treat at a time. With a rich heritage and commitment to quality, our brands deliver exceptional sweet experiences to customers nationwide. We are excited to announce that we are seeking an optimistic, detail-oriented and proactive Sales Support Specialist to support our wholesale business and engage with our passionate community of candy lovers.

• →Order Entry & Management
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  • →Enter and process customer purchase orders accurately and in a timely manner.
  • →Ensure all order details are correct and comply with internal guidelines and customer requirements.
  • →Work closely with operations and logistics to monitor order status and shipping timelines.
• →Account Management Support
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  • →Serve as a point of contact for key accounts to assist with questions, issues, or updates related to orders.
  • →Track order progress, proactively notifying customers and sales leadership of any issues or changes.
• →Communication of Changes or Delays
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  • →Promptly communicate out-of-stock items, substitutions, shipping delays, or other fulfillment issues to customers and sales directors.
  • →Proactively request extensions on Purchase Orders as needed, maintaining a professional and solution-focused tone.
• →Sales Team Collaboration
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  • →Partner with National Sales Directors to support daily administrative needs and help drive sales initiatives.
  • →Prepare order summaries, status updates, and issue logs for regular sales check-ins or account meetings.
• →Customer Service
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  • →Follow up with customers on post-order inquiries, backorders, and order changes.

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  • →Help ensure a positive customer experience through attentive, timely, and professional support.
  • →Develop a strong working knowledge base for the entire range of Ampersand Brands products.

• →Process Improvement
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  • →Identify and suggest improvements to processes that enhance order accuracy, reduce errors, or improve customer experience.

• 2+ years in sales support, customer service, or order entry role (experience in wholesale, consumer goods, or similar industry is a plus).
• Strong working knowledge of order entry systems (e.g., NetSuite, Sage, MarketTime, Faire Marketplace, TrueCommerce, QuickBooks, or other ERP/CRM platforms).
• Excellent written and verbal communication skills.
• Highly organized with great attention to detail.
• Able to manage multiple priorities with professionalism and a sense of urgency.
• Collaborative team player who thrives in a fast-paced environment.

• Experience working with national accounts or supporting remote sales teams.
• Familiarity with wholesale order forms, purchase orders, and retail compliance standards.
• Knowledge of lead times, inventory management, and logistics tracking.

We offer a hybrid work environment, with on-site presence required four days per week.