Customer Service Representative

GENERAL DESCRIPTION: The Customer Service Representative is responsible for key account management, inside sales duties, interface with planning/scheduling/operations and customer interfacing. Essential Functions:•   Prepare and deliver quotations for existing products and customers; follow up in a timely manner•   Serve as the primary point of contact for assigned key accounts•   Support achievement of key account performance metrics and scorecards•   Partner with Regional Sales Managers to drive revenue growth, particularly within key accounts•   Support efforts to improve and maintain on-time delivery (OTD)•   Accurately enter and manage complex sales data in internal systems, including quotes, orders, BOMs, RMAs, and customer/vendor information•   Respond promptly and professionally to customer inquiries, including quote status, order status, expedites, changes, and documentation requests•   Provide administrative support to Regional Sales Managers and Applications Engineers•   Collaborate with inside sales support to ensure efficient and accurate order processing•   Travel occasionally for customer visits and trade shows as needed•   Communicate effectively with customers, vendors, and internal teams across a range of roles and styles Perform other related duties to support the sales environment as required and assigned Required Knowledge, Skills, and Abilities:    •   Strong technical aptitude with the ability to navigate and manage data within ERP/customer order systems•   Highly organized and detail-oriented, with solid project management and prioritization skills•   Ability to manage multiple tasks effectively in a high-volume, fast-paced environment•   Proficient in Microsoft Office (Word, Excel, PowerPoint)•   Strong customer service mindset with a focus on responsiveness and problem-solving•   Excellent verbal and written communication skills, with the ability to work across functions, management levels, and global customers•   Flexible and responsive to business needs, including occasional extended or non-standard hours•   Ability to work effectively in a team-oriented environment Required Education and Experience:    •   Must have a minimum of two years’ experience in an administrative function.•   Bachelor’s degree in business administration preferred.•   U.S. Citizen or Permanent Resident to satisfy AFSI ITAR requirements. Work Environment:    While performing the responsibilities of the Customer Service Representative job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the role. The noise level in the work environment is typically moderate.  Cubicles and workshops are set-up in an open environment set-up.   Physical Demands:    These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the role. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions described of the role. While performing the responsibilities of the role, the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle, type or feel. The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color and peripheral vision with depth perception and the ability to adjust and focus.