Sales Operations Manager

The surgical robot that assists a surgeon. The autonomous vehicle that navigates a warehouse floor. The train control system that keeps thousands of commuters on schedule. Somewhere inside that technology is an ADLINK product. 

Ampro ADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option. Industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation are just some of the markets we serve. Our products sit at the edge of these systems, processing data and providing real-time control where it happens, when it happens, not in a distant cloud. 

Founded in 1995 and headquartered in Taiwan, we operate across the US, UK, Singapore, China, Japan, Korea, and Germany with products deployed in more than 40 countries. Our San Jose office drives our business across the Americas and works closely with technology partners, including Intel, NVIDIA, AMD, Qualcomm, and NXP. 

If you want to work on hardware or software that ships into real-world applications — not prototypes, not demos — and grow alongside a team that has been leading-edge computing for three decades, we want to hear from you. 

Whether you are a seasoned engineer or early in your career, what you build here will end up in the real world. 

We are looking for an experienced Sales Operations Manager who will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting ADLINK Technology, Inc.’s growing business efforts and customer base.

The Sales Operations Manager is office based.  

• Manages Customer Account Management Specialist team and monitors, plans, and implements projects supporting order fulfillment activities.
• Responsible for reviewing and updating sales processes, procedures & implementation of sales automation tools.
• Ensures compliance with company revenue recognition policies for booking and shipment of orders.
• Manages Customer & Sales escalations.
• Selects, develops, and evaluates personnel to ensure the efficient operation of Sales operations.
• Creates and reviews Bill of Materials for item configurations. 
• Responsible for reviewing credit returns/cancellations/order pushes with the internal management team.
• Acts as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
• Reviews and suggests forecasting for customers.
• Manages and reviews Sales Orders.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Review factory order revision requests
• Supervise employees within the Sales Operations department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

• Medical, Dental, and Vision Insurance 

• Life, AD&D, Short Term Disability, and Long-Term Disability insurance 

• 401k retirement plan 

• HSA, Health Care FSA and Dependent Care FSA 

• Vacation and Sick Leave 

• Paid holidays 

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer. 

• Must be able to operate general office equipment. 

• Physical stamina to stand, reach, bend, lift, grasp, and kneel. 

• The employee must occasionally lift and/or move up to 20 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• The noise level in the work environment is usually quiet to moderate.